Covid-19

As lock down rules allow Timbavati Safari Lodge is opening its doors to guests. Currently we can accommodate essential service workers and guests from Mpumalanga and Limpopo as we are based on the boarder between these 2 provinces.

When you arrive at Timbavati Safari Lodge things will not be as the normal this is to ensure safety and reassurance to all guests and staff that we are following all protocols to assist in reducing the spread of Coronavirus.

Our COVID-19 protocol includes but is not limited to:

On arrival:

Guests must wear their mask on entering

Screening of guests on arrival has become necessary in accordance with the national state of disaster pronounced by President Cyril Ramaphosa on 15 March 2020. Therefore, to prevent an infected person from checking into the lodge guests will be required to:

  •  complete and sign a questionnaire and indemnity form
    •    allow their temperature to be scanned with a thermal scanner

If a guest’s temperature falls within the normal range and they do not show any symptoms they will be required to sanitise their hands and proceed to check-in.

If a guest’s temperature is high (actual temperature at screening should not exceed 37.5 degrees Celsius) and/or they have symptoms of the virus, the duty manager will follow the procedure as outlined in the TBSCA protocols.

Please note if your stay will be longer than one night your temperature will be screened and logged daily as per protocols. Screening also applies for all staff members entering the property.

All items on the front desk (pen, registration form and room key card) and the receptionists hands are sanitised, in front of the arriving guest, prior to any guest interaction. Guests are required to sanitise hands and credit cards, prior to interaction. The speed point machine is sanitised before and after every use.

Guests awaiting check-in are to observe social distancing.

We are erecting a Perspex screen across the front of our reception desk to keep guests and staff safe.

From here normal check in will proceed and you will be shown to your room, whilst keeping to social distancing regulations. Please bear in mind some items will no longer be in the room and some communal areas will not be available for use. All changes and procedures will be explained to you whilst being shown to your room.

Guests may make use of the pool area and swimming pool while observing strict social distancing practices. Social distancing applies to all public areas throughout a guest’s stay. Visitors are strictly prohibited.

Room cleaning: The hotel staff clean each room every two days and exchange linen every three days. Where guests have checked out, departed rooms are cleaned and sanitised. If new towels are required daily this is available on request.

Laundry: All used linen and towels are washed immediately after checkout and tumble-dried until fully dry and hot enough to kill any potential viral matter. All linen will also be ironed. At this staff washing of guests clothes is no longer available.

Educating staff (ongoing) on what the virus is; where the disease outbreak began; ways in which it is transmitted; symptoms to look out for; and daily measures to prevent contamination and spread of viruses in personal, operational and guest spaces. These protocols are checked on by management continuously during the day.

Staff hand sanitisers (alcohol based) have been placed in all areas of work and staff are advised to use these and wash hands regularly

Guest hand sanitisers (alcohol based) are placed in easy reach of guests in public areas of the lodge with a notice encouraging regular use. Spray and gel options ae available. We also have sanitisers for sale in the curio shop.

Personal hygiene is being reiterated, including the importance of washing hands frequently and thoroughly; avoiding touching eyes, nose and mouth; practicing respiratory hygiene (sneezing and coughing into a tissue that is safely discarded or the crook of the elbow), and avoiding touching one’s face.

Regular routine cleaning of public areas such as restrooms, breakfast rooms, restaurants, table tops, counters, hand rails, door knobs, back office surfaces and front desk surfaces are wiped down on a regular routine throughout the day, with a polycide chemical (a disinfectant cleaner) that kills most viruses;

Sanitisers for security officers at our lodge entrance has also been issued to ensure hygiene for themselves as well as all our arriving guests.

Protective wear such as, but not limited to protective gloves, aprons and face masks are issued to housekeeping and public area Guest Service Attendants when on duty. All items are washed after every use or disposed of when necessary.

Avoiding close contact with anyone they are not travelling with or who is coughing, sneezing and feverish.  Anyone showing symptoms of respiratory illness to be reported to the lodges general manager for further action to take place, such as contacting the NICD hotline.

Breakfast serving standards have been reviewed and you will receive a mini buffet breakfast on your table and waiter staff will take your order for cooked options and delivered to the table.

Dinner will be from a, a la carte menu which will be sent to you via whats app or email on arrival. Unless travelling with a larger group of which alternative prearrangements will be made.

Delivery and acceptance of goods: All goods are received outside the kitchen and delivery personnel are not allowed to enter the kitchen under any circumstances.

Following receipt of goods, the packaging is sprayed and wiped down with Polycide and left for a minimum of five minutes before packaging is opened.

All surfaces that come into contact with delivered goods must be sanitised immediately.

 

The NICD Hotline is available to all staff and guests. In the event that anyone feels ill after travelling from countries with coronavirus, the South African Department of Health advises first phoning the National Institute of Communicable Diseases (NICD) helpline rather than going straight to a medical facility, to prevent potential contamination. The NICD hotline number is 080 002 9999.

COVID-19 Update
2020 RECOGNITION OF EXCELLENCE HotelsCombined
South Africa

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